Frequently Askes Questions (FAQ)

Index

SALES QUESTIONS

Q. How long have you been in business?
 A. We have been providing webhosting services since 2000.

Q. Do you offer a moneyback guarantee?
 A. We have a 30 Day unconditional money back guarantee!

Q. What's your uptime guarantee?
 A. We have a 99.9%+ Uptime guarantee. Please check our SLA for more informations

Q. What methods do you accept for payment?
 A. Currently we accept payments made via Direct Credit Card Procesing and Paypal Credit Card - VISA, MasterCard, American Express, Discover, VISA/MC debit cards. Paypal, bank transfer

Q. What are the DNS servers for your hosting?
 A. They will be emailed to you after you signup.

Q. If I go over my bandwidth limit for the month, what happens?
 A. If you use up your amount of bandwidth, we will notify you to either upgrade or we can stop your service.

Q. Can I upgrade or downgrade my account?
 A. Yes, you may upgrade or downgrade your account anytime you like, just contact us.

Q. Are you a Reseller?
 A. No, we're not a reseller, we have root access to and manage our own servers.

Q: Where can I speed test your connection?
 A: Click here for a speedtest.

Q. Will you place any ads on my site or any other kind of similar activity?
 A. We will not place any ads on your site or limit you in any way.

Q. Do you offer shell access?
 A. Yes all Hosting VPS Services include shell root access.

Q: Who is your ISP?
 A: For all network informations, please visit our network page http://www.subhosting.net/network.php

Q: Do you offer any control panels, if so do you have a demo?
 A: Yes, we offer a variety of control panel

Q. How long does it take to setup my account?
 A. Your account will be setup within 24hrs but usually much shorter and your account info will be emailed to you.

Q. Are there any hidden costs, or setup fees beyond listed during setup?
 A. No.

Q: How can I view my site when my domain is still propagating?
 A: You'll be given the link in your welcome email after signup.

Q: Do you allow Adult Content?
 A: Yes, we allow legal adult content

TECH QUESTIONS

Q. How do I connect to my FTP server?
 A. You will need to connect to yourdomain.com using your login info using a FTP Client.

Q. What are the mail servers?
 A. POP3 and SMTP will be mail.yourdomain.com

Q. When using php or perl, I get errors related to permission denied could not open/read file, what is wrong?
 A. Make sure your scripts are writeable. Simply chmod 777 the file or change the file to read/write from your ftp client.

Q. How long does it normally take for domains to use their new nameservers?
 A. 24-48 hours.

Q. What is the path to my users files?
 A. The path is /home/username/public_html

Q. What is the local path to perl?
 A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
 A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick? (you need to order installation - it's free!)
 A. The path to ImageMagick is /usr/bin/ or /usr/bin/mogrify or /usr/bin/convert

Q. What is the path to NetPBM? (you need to order installation - it's free!)
 A. The path to NetPBM is /usr/bin/ as all required files & binaries for NetPBM are located there.

Q. What is the path to sendmail?
 A. The path to sendmail is /usr/sbin/sendmail

Q. What is the path to FFMPEG and FFMPEG-PHP? (you need to order installation - it's free!)
 A. The path to FFmpeg is /usr/local/bin/ffmpeg and yes we do support FFmpeg Hosting & FFmpeg-PHP. (Note: We support YouTube Clone Scripts!)

Q. What is the path to MPlayer, Mencoder & FlvTool2? (you need to order installation - it's free!)
 A. The paths are /usr/bin/mplayer , /usr/bin/mencoder and /usr/local/bin/flvtool2

Q. How is backup working/setup for my server ?
 A. It's part of your CONTROL PANEL (WHM/DirectAdmin) - once VPS is setup, client need to send ticket so backup is setup for your account.

BILLING

Q. How do I get the 30 day money back?
 A. Simply email us your site username and password within thirty days and we process your refund in less then 24 hours.

Q. How do I make a payment?
 A. All online payments are recurring. You pay by loging in to client area where you can see all your invoices.

Q. How do I upgrade or downgrade my account?
 A. Please contact billing for an upgrade/downgrade.

Q. How do I stop billing & cancel account?
 A. If you wish to close your account simply contact our billing. If you want to request for a refund please include your payment info as well.