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Acceptable Usage Policy

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Acceptable Usage Policy (AUP)

This Acceptable Usage Policy sets out what you may and may not do with Subhosting's shared hosting, VPS and dedicated server services (each a "Service"). It forms part of our Terms of Service. You are responsible for all use of your Services, including use by your own customers, users and anyone acting on your behalf. Questions about this policy can be sent to legal@subhosting.net.

1. Prohibited Content

You may not use the Services to store, publish or transmit content that:

  • sexually exploits or endangers children;
  • incites or threatens violence, or amounts to harassment or hate speech;
  • is fraudulent or deceptive, including phishing pages, pyramid schemes and other scams;
  • is defamatory, or unlawfully violates another person's privacy;
  • infringes copyright, trade marks, patents or other intellectual property rights, or exposes another person's trade secrets or confidential information without authorisation;
  • distributes malware, or is designed to help others defeat security or copy-protection measures;
  • promotes or facilitates illegal drugs, illegal gambling or illegal arms trafficking, or breaches export control laws; or
  • is otherwise unlawful where it is hosted, or under the laws that apply to you or to Subhosting.

Content includes websites, files, databases, email and any other data stored on or transmitted through the Services.

2. Network and System Abuse

You may not use the Services to:

  • access, probe, scan or test the vulnerability of any system or network without the owner's authorisation (security testing of your own systems is permitted);
  • monitor or intercept data or traffic on any network or system without authorisation;
  • launch or take part in denial-of-service attacks, flooding, mail bombing or any other interference with another user, host or network;
  • obtain passwords or access to accounts by deception or by cracking;
  • forge packet or email headers, or otherwise disguise the origin of traffic;
  • operate open proxies, open mail relays or botnet command-and-control servers; or
  • use IP addresses that have not been assigned to you by Subhosting.

3. Email

  • Commercial or bulk email may be sent only to recipients who have given their consent to receive it. You must keep evidence of that consent and provide it to us on request.
  • Every message must identify the sender accurately and include a working way to unsubscribe. Unsubscribe requests must be honoured promptly.
  • You must comply with the anti-spam and data protection laws that apply to your mailing, such as the US CAN-SPAM Act, the EU GDPR and Indian law.
  • These rules also apply to email sent from other networks that promotes a site or service hosted with Subhosting.
  • On shared hosting, bulk mailing requires our prior approval.
  • If your mailing causes our IP addresses to be blocklisted, we may restrict outbound email from the affected Service until the cause has been fixed.

4. Fair Use of Shared Resources

Shared hosting and VPS Services run on resources shared with other customers. On these Services you may not:

  • use processor, memory, disk or network resources in a way that degrades performance for other customers; or
  • run cryptocurrency mining.

Dedicated servers are not shared. You may use the full capacity of a dedicated server, and its full bandwidth allowance, for any lawful purpose.

5. Your Security Responsibilities

  • Keep your passwords and access keys confidential, and use strong, unique passwords.
  • Keep the software and applications that you manage up to date.
  • Keep the registration details for any domain hosted with us accurate and current.
  • If your Service is compromised and used to attack or abuse others, we will handle it under section 7 and help you to clean it up.

6. Copyright Complaints

If you believe material hosted on our network infringes your copyright, send a notice to abuse@subhosting.net that includes:

  • identification of the copyrighted work you believe has been infringed;
  • identification of the infringing material and where it is located, such as its URL;
  • your name, address, telephone number and email address;
  • a statement that you believe in good faith that the use is not authorised by the copyright owner, its agent or the law;
  • a statement that the information in your notice is accurate and that you are the copyright owner or authorised to act for the owner; and
  • your physical or electronic signature.

We forward valid notices to the customer concerned, who may respond with a counter-notice. Notices about Services hosted in the United States are handled under the US Digital Millennium Copyright Act. We terminate the Services of repeat infringers.

7. How We Handle Violations

  • Notice and remedy. Except where immediate suspension is permitted below, if we find or are told of a violation, we notify you in writing and give you 72 hours to fix it before taking any action.
  • Immediate suspension is used only where there is: (a) an active threat to the security of other systems, our network or other customers, such as attacks, malware distribution, outbound spam or activity causing our IP addresses to be blocklisted; (b) an order of a court or a binding request from a law-enforcement or regulatory authority; or (c) clearly illegal content, including child sexual abuse material. Only the affected Service is suspended, and we tell you the reason at the time unless the law prevents us.
  • Restoration. A suspended Service is restored promptly once the cause has been dealt with.
  • Termination. We may terminate a Service for serious or repeated violations. Fees paid in advance for a Service terminated for this reason are not refunded.
  • Credits and costs. No service credit is due for a suspension under this policy. You are responsible for actual, documented costs your violation causes us, such as blocklist removal or additional bandwidth, and remain responsible under our Terms of Service for claims arising from it.
  • Authorities. We report illegal activity to the appropriate authorities where required, and cooperate with lawful requests.
  • Monitoring. We do not routinely monitor the content of customer Services. We act on complaints we receive and on abuse detected by our network and security systems.

8. Reporting Abuse

To report abuse involving a Service hosted with Subhosting, email abuse@subhosting.net with as much detail as possible, such as IP addresses, URLs, times and message headers.

9. Changes to This Policy

We may update this policy from time to time. A change that materially restricts your use of a Service takes effect for existing customers 30 days after we notify them of it.

10. Contact